FAQ

Answers to the questions we are asked most often. Everything below matches our Shipping Policy, Refund Policy and Terms of Service. If your question is not here, email us at support@tatumsoho.com.

What does Tatum Soho sell?

We are an online fashion and accessories store for men and women. We carry sunglasses, watches, jewelry, bags and shoes. Tatum Soho is operated by Puddle Media LLC, a company based in the United States. You can read more on our About Us page.

How much does shipping cost?

Shipping is a flat $2.99 on every order, to every country. There is no minimum spend. Full details are in our Shipping Policy.

How long will my order take to arrive?

Orders are processed within 1 to 2 business days after they are placed. Estimated delivery is 8 to 12 business days worldwide after your order ships, so 9 to 14 business days in total. Delivery windows are estimates and can vary during busy periods, holidays, or because of local carrier delays. See our Shipping Policy.

How do I track my order?

Once your order ships we email you a tracking number. You can also check the latest status any time on our order tracking page using your order number and the email address on the order. It can take up to 48 hours for the first tracking updates to appear. If your order has not arrived within the estimated window, or your tracking has not updated in a while, email support@tatumsoho.com and we will look into it.

Will I pay customs or import charges?

Duties, taxes, or customs fees may apply depending on your country and are the responsibility of the recipient. They are set by your local customs authority and are not included in the $2.99 shipping fee. See our Shipping Policy.

What is your return policy?

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. To be eligible, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging, and you will need the receipt or proof of purchase. We cannot accept returns on sale items or gift cards. If your order is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. The full terms are in our Refund Policy.

How do I start a return?

Email support@tatumsoho.com to request a return before you send anything back. Items sent back to us without first requesting a return will not be accepted. Returns need to be sent to the US, and customers are responsible for purchasing return labels. Once we have approved your return we will send you the return address. See our Refund Policy.

When will I get my refund?

We will notify you once we have received and inspected your return, and let you know if the refund was approved. If approved, you will be automatically refunded on your original payment method within 10 business days. It can take some time for your bank or credit card company to process and post the refund. If more than 15 business days have passed since we approved your return, contact us at support@tatumsoho.com. See our Refund Policy and Payment Policy.

What if my item arrives damaged, defective, or is the wrong item?

Please inspect your order upon reception and contact us immediately at support@tatumsoho.com if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right. See our Refund Policy.

Which payment methods do you accept?

We accept American Express, Apple Pay, Diners Club, Discover, Google Pay, Mastercard, PayPal, Shop Pay and Visa. All prices are shown and charged in US dollars (USD). See our Payment Policy.

Can I change or cancel my order after placing it?

Email support@tatumsoho.com as soon as possible and we will do what we can. Orders are processed within 1 to 2 business days, so any change has to reach us before the order goes out, and once an order has been accepted we may be unable to accommodate a cancellation request. We are not able to reroute a package once it has shipped, so please double check your shipping address at checkout. If your order has already shipped, you can request a return once it arrives. See our Terms of Service and Refund Policy.

How do I contact support?

Email support@tatumsoho.com or call (561) 223-1921. Our support hours are Monday to Friday, 9AM to 5PM EST. You can also use the form on our Contact page.

Tatum Soho is operated by Puddle Media LLC, a company based in the United States.
160 W Camino Real #1244, Boca Raton, FL 33432, United States