Payment Policy
This policy explains how payments work when you order from Tatum Soho. It sits alongside our Shipping Policy, Refund Policy and Terms of Service.
Payment methods we accept
We accept the following payment methods at checkout:
- American Express
- Apple Pay
- Diners Club
- Discover
- Google Pay
- Mastercard
- PayPal
- Shop Pay
- Visa
These are the only payment methods we accept. The methods available to you at checkout can depend on your device and your region.
Currency
All prices on this store are shown and charged in US dollars (USD). If your card or account is held in another currency, your bank or payment provider handles the conversion and sets the exchange rate.
When you are charged
Payment is taken at checkout, at the time you place your order. You are charged the price in effect at the time the order is placed, plus the flat $2.99 shipping fee and any applicable taxes. The total is shown to you before you confirm the order.
Duties, taxes, or customs fees may apply depending on your country and are the responsibility of the recipient. They are set by your local customs authority, are not included in the shipping fee, and are not collected by us. See our Shipping Policy.
Payment security
Our store and checkout run on Shopify. Payments are processed through Shopify's PCI-compliant checkout, which means your card details are entered and handled there and are never stored on our systems. We do not have access to your full card number.
Declined payments
If your payment is declined, the order is not completed and no order is created. You can try again with another payment method from the list above, or check with your bank or card issuer, who can tell you why the payment did not go through. If you need a hand, email support@tatumsoho.com.
Order acceptance
Tatum Soho reserves the right to accept or decline your order for any reason at its discretion. If we decline an order after payment has been taken, the payment is refunded to the original payment method.
Refunds
Refunds are issued to the original payment method used for the order. We will notify you once we have received and inspected your return, and let you know if the refund was approved. If approved, you will be automatically refunded on your original payment method within 10 business days. It can take some time for your bank or credit card company to process and post the refund. If more than 15 business days have passed since we approved your return, contact us at support@tatumsoho.com.
You have 30 days after receiving your item to request a return. The full return terms and conditions are in our Refund Policy.
Billing questions
For any question about a charge, a declined payment, or a refund, contact us and we will help.
Email: support@tatumsoho.com
Phone: (561) 223-1921
Support hours: Monday to Friday, 9AM to 5PM EST
Tatum Soho is operated by Puddle Media LLC, a company based in the United States.
160 W Camino Real #1244, Boca Raton, FL 33432, United States
